Corporate Records Management Branch

155 - APPRECIATION, COMPLAINTS, APOLOGIES, INVITATIONS

Records relating to invitations and complaints, and expressions of appreciation, condolence and criticism.  This primary also relates to investigations conducted by the Office of the Ombudsman.

Record types include:  correspondence, memoranda, and reports.

NOTE:  With the exception of Ombudsman's investigations, material relating to a specific subject or function will be placed on the appropriate administrative (ARCS) or operational (ORCS) subject file.

•For complaint monitoring files, see secondary 460-20.
For information services inquiries, see primary 320.

non-OPR NOTE: Offices will retain non-OPR copies of records for: SO nil DE  

Primary- Secondary	Records Series		OPR				PIB/PUR
			A	SA	FD
155-00	Policy and procedures		SO	5y	FR
155-01	General		SO	nil	DE
155-03	Greetings, messages, and cards		SO	nil	DE
155-04	Letters of appreciation/thanks		SO	nil	DE
155-05	Letters of complaint or criticism		SO	nil	DE
155-06	Letters of condolence or apology		SO	nil	DE
155-07	Letters of congratulation		SO	nil	DE
155-08	Invitations		SO	nil	DE
155-10	Letters of introduction		SO	nil	DE
155-20	Ombudsman's investigations		SO	2y	SR		PIB
	SR = BC Archives will retain records of significant and representative ombudsman's investigations, identified by a government archivist in consultation with ministry staff.